Lack of Service

I am writing to express my extreme dissatisfaction with the service I have received from your third-party claims team, specifically with Advisor Tshidi Malatji, in relation to claim number ***.

Since lodging my claim on January 9th, I have experienced significant delays and a lack of communication.

Despite numerous emails and attempts to contact the advisor, I have not received adequate feedback or service.

The lack of updates and support has caused me undue stress and inconvenience.

Recently, I was presented with a settlement offer that is lower than the quotes I obtained based on the instructions provided by the advisor.

Furthermore, it appears that certain services are being excluded from the offer, which is unacceptable.

I request that you investigate this matter and provide me with a comprehensive explanation for the shortcomings in service.

I would appreciate it if you could also review my claim and ensure that I receive a fair and satisfactory settlement.

I look forward to a prompt response and resolution.

Best regards, Katlego