PG
Pragasan G

1 reviews | Active since Mar 2015

06 Mar 2015, 13:51

Lack of response/feedback

I sent my vehicle to a panel beater for repairs. After getting my car back, I discovered issues with it. I immediately contacted Discovery and informed them of the issue. I also told them that my vehicle is unsafe to use.<br> <br> Spoke to them 4 times yesterday. Last call was with Ravi. He assured me via email that an assessor would contact me today. Still no response. <br> <br> Pathetic customer service. Sent another email to Ravi today. Still waiting for a reply. In the meantime my vehicle incurs more consequential damage.

0
Replies (1)
Discovery Insure
Discovery Insure's reply06 Mar 2015, 14:15
Official
Hello praga666,

Thank you for bringing this matter to our attention and apologies for the manner in which it has been handled.

Our claims team is urgently looking into your concerns and you will be contacted today with feedback.

Kind Regards,
Tsholofelo
Discovery Insure