Lack of response and passing the buck

Logged a claim on car's insurance. My husband received an sms, the car had to go for an assessment 17/2 at Demtech in Randburg, while I received a call that the car had to go in on 19/2 at a place in Sandton. I called Discovery next morning and was sent to the Randburg panel-shop. Since then a total lack of service and response from Discovery. I frequently have to call to find out what is happening. I have been on a 3 way call with panel-shop and Discovery to no avail.Done numerous phone calls with the panel-shop and had to describe the person that did assessment. only to be informed by them that it was one of Discoveries assessors and not their own. I resorted to call the customer service center and was put on hold for ever, as I insisted on speaking to the team leader, who did not even have the courtesy to speak to me. The consultant had to relay the entire message to and from him again. I suppose now I have to just play the waiting game again. And to think I went from another insurance company with whom I had no issues, just because of misleading advertising. Still paying about R300 per month more and is now reconsidering ......