lack of response

As per my previous post, this is the copy and paste response I received, Not even the courtesy of a phone call to establish or commit to a timeline, A google review rating also speaks wonders about this establishment, should I not get feedback by C.O.B today, the experience will be going on all social media platforms as well as all online motoring forums - Discovery Insure’s reply 18 Nov 2025 at 20:05 Hi Tristan, We take note of your concerns, and appreciate that this matter has created an unpleasant experience for you. Please note that the claim has been escalated, and is being reviewed by the relevant stakeholders. Feedback will be provided in due course. Regards, Discovery Insure