Lack of ownership and poor feedback from Discovers

I logged a claim over a month ago for tyre and wheel damage. Since I had sent my car to an independent supplier I asked the agent, Thobile if this was ok and if there'd be any issues and she responded that no.<br> <br> A few weeks later, an assessor sent in a report and the claim amounts were approved and money paid into my bank account . However, it turned out that the supplier rates and the insurer approved rates were not the same. No one at the insurance bothered to check and advise me of this. The car had to be removed from the original supplier and moved to an insurance approved supplier. I asked for this to be done on the 4th of March and was promised to be provided with feedback. I had to call in to ask for feedback and could not get hold of the agent on numerous occasions. I called in on Monday to follow up on the move and my car was still not moved . <br> <br> I called in today and she promised to get back to me with feedback and she did not even after I called to follow up.<br> <br> This is NOT acceptable. The way Discovery Insure has handled this claim is disappointing for the brand. I want my car to be moved and my car hire extended as the inconvenience was solely due to Discover