Lack of integrity and no professional due care

Collective abusive behavior to bully me into accepting an inferior quality replacement TV even after u highlighted the matter, this is nothing short of *****, absolutely pathetic response time, I had followed up 4 times and no response, even after the service provider conceded that they had been caught with the "he has found a point", so much for 60 years of experience, to then shouting at me what TV would make you happy... After then only a tail between call to say a re quote has been sent and silence from discovery