Lack of feedback concerning inferior parts and workmanship

I put a claim in December 2017 due to an accident with the front of my vechile. After collecting my vechile I noted the grill was delaminating it has scratches and pitting. Then the bumper, has bodyputty not cleaned or sanded down. I have spoken to discovery, I have sent a mail to the complaints email address and no feedback! I'm awaiting feedback from the procurement person who is in "control" of this problem and no reply the person is a DD Khuper. As of now I don't have an answer as to why damage parts were supp**** to the panelbeaters! Plus what will happen to my car? This is over a week with discovery after the claim being escalated! The best is i as client has to follow up and keep waiting for about 15 minutes each time. Hey why would I expect service!