Lack of feedback and SHOCKING service

ONE OF THE REFERENCE NUMBERS I HAVE RECEIVED: ***<br> <br> For the past 3 months I have been trying to resolve an issue with Discovery Insure regarding Vitality Drive. <br> <br> Your website states that my car does not have a tracker installed and as such cannot give me my driving behaviour feedback which negatively affects my scores and points earned. <br> <br> After numerous calls to ***and staff promising to provide feedback, the matter is still not resolved.<br> <br> I the spoke to the call centre manager, Kimeshen Govender, who promised to give feedback by COB on 16 July. To date, I have not received a call or email from him. I have phoned him again and was advised that he had problems with his email (surely by now his emails should work). I then lodged a complaint and was given the points I have received but still they have not rectified the problem with the tracker which is apparently not installed. No feedback since the 5th of August.<br> <br> When will this be resolved? Is this the kind of service I can expect when I try to claim? I'm on the verge of cancelling my insurance with you - I am tired of phoning you and receiving false promises! <br> <br>