Lack of Feedback again!

This is my second portable possession claim and yet again I have received no feedback after several emails, requests to be called and messages left. I have received better feedback from the service provider that I am not even contracted with. I don't even know who the claims adviser is, I have received emails and sms's from multiple people, but no feedback, if my claim is processed, settled, declined... yet the service provider states the phone is uneconomical to repair. I called Discovery yesterday morning and I was advised they are only waiting for quotes to replace the phone. Yesterday afternoon when I called again, as nobody bothered to call me back, I was then informed that they have not received the damage report yet, which is the total opposite of our discussion that morning. What happened to \fast track claims' and 48 hour turn around time. Kindly provide me with feedback and clear times for resolution of my claim.<br> "