Lack of efficient communication by Discovery Insure

I'm concerned on the lack of efficient communication from the Discover insure consultants. This is a second post from Hello Peter to get help on repairing my car. The offices are open as specified on their email last year(5th of Jan), the same consultant Nonhlanhla has not contacted me on the way forward with my third party claim after assessors last week received the pictures requested. As well as when the repairing of the car will start. I'm frustrated not having transport when schools start to transport my kids and going to work. Company not providing courtesy car ,only to clients. We are victims and emotionally drained ,but we are not treated correctly.

Please assist on this matter🥺