AW
Allerise W
1 reviews | Active since Jan 2021
04 Jan 2021, 12:32
Lack of customer service
Discovery has made an unauthorised debit order on my account on the 17th December 2020. I called them immediately and have been unsuccessfully trying to resolve the matter - despite many of their consultants saying that they have escalated the matter. It’s 4 January and still no assistance (even though the last person I spoke to promised to call back on the 24th)
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Allerise W's updateReviewer Update
04 Jan 2021, 13:30Good day, as I’ve communicated several times. The arrangement was made with the consultant that I actually entered into a contract with Discovery through. She even told me that I had that I had the option to carry the risk for myself for the month but I insisted on covering the cars only. Nowhere was this pro rata mentioned or discussed with me as a client. The debit order date maybe on the 25th but cover is from 1st of the month. I explained all of this to one of your call center agents and she finally understood and said she will call back. I cannot help that emails were responded to late on this matter which is why payment was finally made on the 7th. I still feel this was wrong and want this amount refunded
AW
Allerise W's update04 Jan 2021, 13:30
Reviewer Update
Good day, as I’ve communicated several times. The arrangement was made with the consultant that I actually entered into a contract with Discovery through. She even told me that I had that I had the option to carry the risk for myself for the month but I insisted on covering the cars only. Nowhere was this pro rata mentioned or discussed with me as a client. The debit order date maybe on the 25th but cover is from 1st of the month. I explained all of this to one of your call center agents and she finally understood and said she will call back. I cannot help that emails were responded to late on this matter which is why payment was finally made on the 7th. I still feel this was wrong and want this amount refunded