Lack of communication or ownership

Existing policy holder with Discovery Insure for over 5 year with various other group products.

Requested items to be removed from my policy and an item to be added. Never in my correspondence did I request a quote. This was a written instruction, being an existing customer.

A document was then forwarded to me on the 1/2/2018, with no communication in the mail or required action that was noted in the email. Due to Discovery’s failure to communication in this email and clearly does not state an action that is required, I never called Discovery back. The attachment In the email is titled “Discovery Insurance Plan Schedule”, not “Discovery Insurance Quote” If Discovery had communicated the fact in the email I that I should make contact, I would of.

Have sent 2 complaints for feedback via website over a week ago and still no official feedback or investigation. The fact that Discovery does not take any responsibility or ownership for the lack of communication is poor. They are obviously too big now and don't need to look after long standing customers.

Pathetic and shocking. Quotes received from other competitors. ZERO STAR