1 reviews | Active since Nov 2025
Lack of communication and hiding behind their specialists
Following my previous claim where Discovery has been hiding behind their motor specialist who rejected my claim due to wear and tear, I was told would have feedback by the end of the week as they are awaiting feedback from their specialist as discovery has directed my questions at them, the day has come and gone and you guessed it, no response yet. I cannot believe it takes their so-called specialists more than a week to respond, How difficult can it be for a specialist to answer questions which had drawn them to a certain conclusion?
What they did not expect was someone who actually worked in the motor industry for over 2 decades to pick up their inconsistencies
There are quite a few motoring journalists that are eager to hear my story
Awaiting another copy and paste response from Discovery
We have already received your complaint through one of our other complaint platforms – the Claims Disputes Department. Your matter is currently under investigation, and the team is awaiting feedback from our mechanical experts, who have advised that they will provide an update by the end of the week.
You will receive feedback from the Claims Disputes Team as soon as it becomes available.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience in this regard.
Regards
Discovery Insure
We have already received your complaint through one of our other complaint platforms – the Claims Disputes Department. Your matter is currently under investigation, and the team is awaiting feedback from our mechanical experts, who have advised that they will provide an update by the end of the week.
You will receive feedback from the Claims Disputes Team as soon as it becomes available.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience in this regard.
Regards
Discovery Insure