Lack of communication

I had an accident on the 23rd of October - it took Discovery 4 weeks to settle this claim.

The administrator was almost never available, the manager unreachable and the call center is beyond ***********.

To date, I am still waiting for them to send me a proof of payment as the bank hasn't closed the account on account of not receiving proof of payment. I am also still waiting for feedback regarding my fuel as the car had almost a full tank - I got a response saying "there is no fuel" when in fact, I have photos at the day of assessment that the car's tank is almost full. Upon calling the manager out on this - his responses stopped.

This is the worst service delivery I have ever experienced.