Lack of attendance at claims stage. 1/4 of agreed claim honoured. I have not been restored to my original position

I am very unhappy with a claim lodged with Discovery Insure in October 2018. I claimed from the insurance because my aircon condenser was damaged. I was told to take the car to Explotrade in Mthatha for assessment, the claim was approved. I told to take the car to Panel City Mthatha for repair. The car came back with having been regales only, the condenser was not changed. As expected the aircon stopped working again because the leaking had not been resolved. I am now told to institute a new claim because the two are unrelated . So I have to pay access for the second time for a claim that I had submitted in October? And all along I am functioning without an aircon where the claim was submitted and approved. I am of the opinion that Discovery is running away from the burden of insuring my car, and that they are not willing to restore me to my original position which defeats why we must be insured in the 1st place. Why must there be a hustle at claims stage over a condenser when at inception stage there was no hustle, and the insurance is happy to accept premiums every month? What are the premiums being used for if I will have a problem at claims stage and be moved from pillar to post? L Mrara ********** 941