Lack of.....

My daughter had a small bumper bashing last week Monday (4Sept 2017) on the way home from work. With all the modern technology in place the claim was registered that evening with Discovery Insure. My daughters car was towed to goodness knows where. I say "goodness knows where" because I had two different people from NetAssess phone me on the Tuesday to ask me where the car is... Anyhow, on the Tuesday I also received an email from Dineo Mguni, asking for all the necessary details of the accident, ie: SAPS AR Number, Location etc. My daughter sent all the detail through to Dineo on Thursday last week (7 Sept 2017) . Heard nothing more from Discovery Insure until late yeterday afternoon (11 Sept 2017) when Percy Nobela, asking the exact same questions that Dineo had asked a week ago. I sent back a rather unfriendly email to Percy before the close of business 11 Sept 2017 and now 11:15 am on the 12 September 2017, I still have heard nothing more from Discovery Insure... Customer Service. No sir. We be having none of that. Lets let the car stand wherever it may be for as long as possible and inconvenience the customer that is one of the many people who pay my salary, as much as possible. DISCOVERY I WANT A RESPONSE AND I WANT SOME ACTION! TODAY!!!! If its not too much to ask.