L

I made a claim regarding my damaged TV. So today I was called that my claim has been approved to my surprise I was told about excess of 2250 while I'm on 0 excess ever since I've been making my claims without paying excess before since I'm on 0 excess so to my surprise today I have to pay excess that I have no clue about and they claim to have send me a letter regarding excess on the 29th July and I've never received such email and I've claimed for my car after that stipulated date actually last month to be precise and I ddnt pay excess because I'm on 0 excess. They've send me an email today regarding excess and tit clearly shows that client who have been on 0 excess will continue on their 0 excess and those who have excess it will increase by R1250. I was put back and forth between zodidi h and Lolonga. Even though I've been explaining to them that I'm on 0 excess they kept on insisting that I need to pay excess. Even the emails that they've send me it states as I quote the no excess benefit will continue to apply for those who have chosen a R0 excess. So I wonder when did my policy change from R0 excess to have excess. I need this fixed asap because I'm not paying high premiums with no excess for nothing to be told all of a sudden I have excess. I'm really disappointed 😞 and hurt. That I ddnt wanna argue with them further.