Know what the customer wants

I phoned Discovery Insure to change my home address. The consultant who took my call is Lerato Sebiloane. He was helpful and quite patient. He ensured that we were on the same page all the time. He realised that the finer detail is important to me and he checked the details of the physical address and spelling of street names. I feel that there are no gaps in my policy information as the profile data and security detail, e.g. where the car is parked, were captured correctly