SR
SOS R
1 reviews | Active since Mar 2009
18 Feb 2026, 07:28
Kick a dog when it is already down
I just saw the email about cover being suspended and checking my statement I realised that indeed I have insufficient funds to cover the premium but what I fail to get is why did they try this twice. If I didnt have money (as I indicated that I dont have a job/salary) why try again in the same month. Now here I am with 2 penalties from the bank.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
18 Feb 2026, 07:54Good day
Thank you for reaching out to us. Someone from our team will be in touch to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us. Someone from our team will be in touch to address your concerns.
Regards
Discovery Insure
Discovery Insure's reply18 Feb 2026, 07:54
Official
Good day
Thank you for reaching out to us. Someone from our team will be in touch to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us. Someone from our team will be in touch to address your concerns.
Regards
Discovery Insure
Discovery Insure's replyOfficial
18 Feb 2026, 08:37Good day
Kindly note that we have reviewed your policy profile and confirmed that your debit order date is set for the 1st of each month. The system automatically placed your policy on a 15-day grace period to allow time for the debit order to be successfully processed, ensuring that you remain covered should any incident occur during this period.
At present, your policy does not have active cover.
Regards
Discovery Insure
Kindly note that we have reviewed your policy profile and confirmed that your debit order date is set for the 1st of each month. The system automatically placed your policy on a 15-day grace period to allow time for the debit order to be successfully processed, ensuring that you remain covered should any incident occur during this period.
At present, your policy does not have active cover.
Regards
Discovery Insure
Discovery Insure's reply18 Feb 2026, 08:37
Official
Good day
Kindly note that we have reviewed your policy profile and confirmed that your debit order date is set for the 1st of each month. The system automatically placed your policy on a 15-day grace period to allow time for the debit order to be successfully processed, ensuring that you remain covered should any incident occur during this period.
At present, your policy does not have active cover.
Regards
Discovery Insure
Kindly note that we have reviewed your policy profile and confirmed that your debit order date is set for the 1st of each month. The system automatically placed your policy on a 15-day grace period to allow time for the debit order to be successfully processed, ensuring that you remain covered should any incident occur during this period.
At present, your policy does not have active cover.
Regards
Discovery Insure
SR
SOS R's updateReviewer Update
18 Feb 2026, 13:51I dont know why I am being told the obvious when the real issue is not addressed.
SR
SOS R's update18 Feb 2026, 13:51
Reviewer Update
I dont know why I am being told the obvious when the real issue is not addressed.
Discovery Insure's replyOfficial
18 Feb 2026, 16:46Good day
Kindly note that our debit order process does not subscribe to the NAEDO system, which typically reflects on your account closer to the debit date.
Regards
Discovery Insure
Kindly note that our debit order process does not subscribe to the NAEDO system, which typically reflects on your account closer to the debit date.
Regards
Discovery Insure
Discovery Insure's reply18 Feb 2026, 16:46
Official
Good day
Kindly note that our debit order process does not subscribe to the NAEDO system, which typically reflects on your account closer to the debit date.
Regards
Discovery Insure
Kindly note that our debit order process does not subscribe to the NAEDO system, which typically reflects on your account closer to the debit date.
Regards
Discovery Insure