1 reviews | Active since Aug 2018
KIC fridge start relay issue- rejection saying the start relay is wear and tear
This is regarding a household content insurance.Have a KIC fridge at home and having issues with it forming the ice.Logged a claim with the discovery and the fridge has been picked up by sandton appliances and I have even agreed to pay 750 as excess. Now discovery says the claims is going to be rejected by saying the parts are wear and tear. Parts are start relay and door lining.I really dont understand why the start relay(purely an electrical item) becomes a wear and tear.I am not at all happy with the the way they are treating this claim and need help in escalating this issue to the next level
Thank you for contacting us.
Kindly note that we have escalated your concerns to the relevant departments for urgent attention.
Feedback will be provided directly to you.
Regards
Thami
Discovery Insure
Thank you for contacting us.
Kindly note that we have escalated your concerns to the relevant departments for urgent attention.
Feedback will be provided directly to you.
Regards
Thami
Discovery Insure
Good day Mr Pedavalli
Kindly note that we have investigated your concern and unfortunately the decision remains unchanged, "Electrical, electronic or mechanical breakdown" does not form part of cover and is therefore an exclusion as noted on our plan guide.
Should you feel that the decision is not satisfactory , please follow the rejection process on the rejection letter sent to you. Should you feel aggrieved by the manner in which your claim has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Thami
Discovery Insure
Good day Mr Pedavalli
Kindly note that we have investigated your concern and unfortunately the decision remains unchanged, "Electrical, electronic or mechanical breakdown" does not form part of cover and is therefore an exclusion as noted on our plan guide.
Should you feel that the decision is not satisfactory , please follow the rejection process on the rejection letter sent to you. Should you feel aggrieved by the manner in which your claim has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Thami
Discovery Insure
Good day Mr Pedavalli
Please refer to our electronic mail forwarded to you containing an attachment for your perusal.
Regards
Discovery Insure
Good day Mr Pedavalli
Please refer to our electronic mail forwarded to you containing an attachment for your perusal.
Regards
Discovery Insure