Kgomotso Motsoane's (Discovery Insure) assistance

I recently experienced some issues with the Discovery Insure App on my Honor 90. After installing it, the app would immediately kick me out whenever I tried to open it. I contacted Discovery Insure a couple of times and had the pleasure of speaking with Kgomotso Motsoane from Broker Servicing – Discovery Insure. She initially assisted me with troubleshooting, and when the issue persisted, she referred me to Insure Maintenance.

After waiting a couple of days without receiving a response to my email, I contacted Discovery Insure again and, luckily, I was connected with Kgomotso once more!

We spent 48 minutes on the phone, and she went above and beyond to get the app working. She liaised with the app team via Teams, patiently guided me through various settings to activate and deactivate, and tried every possible avenue to resolve the problem.

What really stood out was her patience, dedication and willingness to keep trying until we found a solution. Customer service like this deserves to be recognised.

Thank you, Kgomotso, for your outstanding assistance and for going the extra mile to help me. Your patience and commitment are truly appreciated! ⭐⭐⭐⭐⭐