kelebongile bezu

<p>very poor and slow service. poor communication for platinum members as we are. took 2 months to finalise one claim. keep phoning kele . she is always on the phone. dont phone back in time. dont reply emails as she should. she was on leave when someone else took over from her. phumla lost a few emails that was sent to her but overall her service was actually better. </p> <p>thinking strongly about changing insurance company. </p> <p>i dont know if these ladies are overworked? discovery? but i am sorry the service was very poor. and its not the firts time at the same assistant. its the second time around that we receive this service. </p>