RK
REFILWE K

1 reviews | Active since Jun 2012

24 Aug 2015, 15:29

KEEP UP THE GOOD JOB

Hi <br> I was not aware that i have to pay R90.00 at Tiger wheel to do the 2point check after I drove there looking for the place only to be embarrass because I didn't have that money. I was irritated and upset because I was not told.<br> I would like to give a HIGH5 to Themba Dube who managed to convinced me to stay with Discovery even though I was so much furious and thought I made a wrong decision in cancelling my old insurance for such service.<br> when I phoned I actually gave piece of my mind about my disappoints about the product, He listened and put himself in my shoes understood my frustration. Then he took responsibility of the whole misunderstanding and apologized on behalf of all people who are not giving full details to the product.<br> He made me feel very important I actually I felt like I was the only customer, then I realized that if this is how Discovery treats their customers well I am at the right place plus I am paying less for more.<br> My opinion is Discovery needs more Themba Dube's who makes every customer feels at home and still manage to ask if the is anything else I needed, just for that it made me realize that he put my needs first and made sure I am satisfied

0
Replies (1)
Discovery Insure
Discovery Insure's reply24 Aug 2015, 15:42
Official
Hello kgothatso1326,

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

We're proud of Themba, he's a great example to us.

Regards
Thabani