CM
Christiana M

1 reviews | Active since Jul 2012

18 Nov 2016, 14:06

Kagiso Shabangu

<p>I called the dedicated line at Discovery insure to find out regarding my claim that i put in this morning. My consultant was not available and i landed up at motor claims who then put me through to Kagiso. After greeting i asked if Kagiso deals with home contents and she said she doesn't but how can she help me. I told her my story and she said no problme maam please hold on i will help you. I was amazed that i was not put on hold again or put through to somebody else. Kagiso proceeded to say please give me one moment i will ask your consultant and come back. No later than 30 seconds and Kagiso came back to tell me what i needed to know. I mus say this was excellent service from her even though she was not dealing with it. Kagiso deserves two thums up... woohoo. :-)</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Nov 2016, 14:13
Official

Dear Christiana

Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards

Thabani