CJ
Charles J

1 reviews | Active since Jul 2013

21 Jul 2025, 10:42

Just really bad service from Discovery Insure.

Before anyone even ask, no, I would not recommend Discovery Insure. I sometimes regret I moved back to Discovery Insure. I now recall all the reasons I left in the first place.

I joined Discovery Insure in April. The onboarding happened much earlier. I thought I specified my iPad on the call but apparently I did not. I asked Discovery in April to please listen to the onboarding call and 3 months later, not one has or given me feedback.

That is just ridiculous if you think about it.

I now have a claim regarding my iPad. That service call was just as bad. I had to explain why I waited 2 months - yeah I waited 2 months because Discovery didn't come back to me.

Ridiculous.

Now I get an email that I have requested this claim to be closecd. I did not. There is no additional reasons given.

I demand better service for what I'm paying for.

0
Replies (2)
Discovery Insure
Discovery Insure's reply21 Jul 2025, 10:58
Official
Good day Charles

We're so sorry to hear of your experience and will be looking into it further. We'll revert with feedback as soon as possible.

Regards
Discovery Inssure
CJ
Charles J's update21 Jul 2025, 11:12
Reviewer Update
Thanks Discovery. Let me just add this too because it is relevant. I also asked on the last onboarding call the following: If you decline my claim because I may have not specified it specifically, why didn't you get question that I sent you my iPad serial number? I sent my serial number because I thought I specified it. You should have seen it and then ask, why did this client send us this serial number if it is not on the policy?