1 reviews | Active since Dec 2009
Just pathetic
I decided to join Discovery Insure, and I regret this very naive choice. Firstly, the Discovery app does not work, and I could not take pictures of my car to complete the assessment. After a week of calling and begging the call centre for assistance, I gave up and did the inspection at a fitment centre. Then, I waited for the sensor to be delivered (on the 17th March)... and waited... and waited. I eventually received it on the 22nd with no apology or explanation for the non-delivery. This morning I attempted to activate the sensor and register for the service to commence but predictably the app could not detect the sensor. Eventually I had to call again and have it linked manually. Lastly I wanted to register the Vitality Drive card, and guess what: \Sorry, this service has a technical problem at the moment. Please try again later.\" What is not going to work when I have a claim?!"
We apologise for the inconvenience and disappointment that you experienced in dealing with us recently.
We will investigate these issues and revert back to you once done.
Regards,
Sakhe
Discovery Insure
We apologise for the inconvenience and disappointment that you experienced in dealing with us recently.
We will investigate these issues and revert back to you once done.
Regards,
Sakhe
Discovery Insure
