Just disgusting service

Still no refund for 500 rand window tint after a claim. My cars windows are all Tinted. Last I heard was manager would listen to the calls as this was specified obviously. It's a volvo. Second of all I said Ivan Haynes is the second driver which is apparently not noted down! On the policy! Thirdly the driving device thinks I'm the driver when I am the passenger and Ivan is driving! Disgusted by this incompetence and poor customer service.