1 reviews | Active since Mar 2012
JUST A NUMBER - NO CUSTOMER SERVICE
<p>Dealing with Discovery Insurance a nightmare - Clients are nothing more than a number - absolute no customer or broker assisstance. Force you to use their contractors or advise you that if you use your contractors they will only pay you out the price that they receive - which you have no control of and could be subject to loses of 30 to 40 %</p> <p>They are very quick to deduct premiums but so so quick to resolve claims - taking their time to get quotes and approve claims</p> <p>I have built up relationships that extend over 15 years with my contractors that have now been wiped out as they refuse to service work from other contractors . Confidential information re security layouts Wifi codes have to be given to complete strangers.</p> <p>Discovery are clearly more interested in getting theit kickbacks from their appointed contractors and not keeping their clients happy.</p> <p>Discovery Insurance designed for small insurance policies with small content values and very little to lose.</p>
Thank you for your comment.
In order to validate your claim we need to ensure that an insured peril has occurred, it remains the prerogative of the insurer to confirm that the damages are as a result of the above.
With respect to the items that are replaced, insurers have agreements with service providers to negotiate better rates, this to ensure sustainability and keep renewal premiums at a minimum.
Whilst we can appreciate that you are not comfortable with the claims process, we need to apply these methods consistently and to all our clients.
We will however endeavor to process your claim with haste.
Regards,
Serushin
Discovery Insure
Thank you for your comment.
In order to validate your claim we need to ensure that an insured peril has occurred, it remains the prerogative of the insurer to confirm that the damages are as a result of the above.
With respect to the items that are replaced, insurers have agreements with service providers to negotiate better rates, this to ensure sustainability and keep renewal premiums at a minimum.
Whilst we can appreciate that you are not comfortable with the claims process, we need to apply these methods consistently and to all our clients.
We will however endeavor to process your claim with haste.
Regards,
Serushin
Discovery Insure