JC16JFGP

I sent in my car for repairs of its passenger side back door on the 8th of April. I was assured that my car will only be taken in if and when parts were available. And this was reiterated by the consultant I dealt with at Technostar. I was also told that I would have updates about what was happening with the car. Till this date, I’ve only had 2 updates from the consultant. Every other time was only communication when I had sent an email. The car has been in for 12 working days and that’s the only update I’ve had. I then called discovery and spoke to a consultant called Thato/Thando who assured me that she would have her manager or my consultant call me back no later than the end of business that day. I have no contact from discovery What makes matters worse is that it seems like there was a stand still and nothing was being done/fixed to my car!! I’m a medical doctor and I’m moving from durban to johannesburg on the 1st of May. And quite honestly I’m disappointed by the fact that I might not have my car by then, and I’m running out of days that I will have the curtesy car with my insurance- Discovery Poor service, poor communication and poor efficiency. I’ll be sure to either leave Discovery Insurance if they only use technostar as panelbeaters or I’ll decline having to take my car into technostar in future. I’ve never had such bad service when I have previously taken my car to other businesses