It's time to leave your brand

The reasons I am going to shop around for new insurance: 1. I got charged extra days by Avis for not returning the car on time. I was sent an sms on the 26th April 2018 to inform me that my car was ready to be picked up at the panel beaters. I was on holiday in Cape Town for the long weekend, I had left my phone with the repairer in JHB, so I only got to see the sms on Monday upon getting a phone. I would not have been able to collect my car anyway as I was away. Upon my return I informed Discovery, a consultant told me that my matter will be escalated to car hire dpt. Until now nothing has been said to me. I ultimately called your call center and I was informed that I am suppose to pay it, its not discoveries problem that I was not available to collect my car. This for me is unacceptable, especially because all this can be proven that I was indeed not around. I returned the car only to find that my car was not even done well. The doors were not aligned and mirrors were not working... I then had to leave without my car. As we speak I still don't have my car... the type of service providers you appoint. 2. My last hello peter complaint has not been fully attended to and as we speak I do not have a resolution on how to move forward. 3. At this point I am overly disappointed about Discovery as a whole, you guys could have really done better in treating your clients. I am very unhappy about the service, I am paying too much money to be treated like this.