It's over a month and our claim is still not finalised

Hi Antono

I write to you as with great disappointment.

Exactly a month ago my husband was hijacked at gun point with his friend.

He logged a claim with Discovery and to date, we haven't received a call from Discovery and the claim is still pending.

As someone who's worked for Discovery Insure when it started I am utterly disappointed with the lack of service.

Discovery prides themselves with services delivery and I was pretty sure that with the high premiums that we are paying, we would never find ourselves complaining about service. A mere claim has never taken a month to finalise, it's simple... It's either you pay or you don't.

I'd like to think that we have been very patient with you.

The purpose of Insurance is to give you piece of mind, my husband was in a very traumatic situation, he almost lost his life. He's still trying to recover from that but Discovery is not making things any easier.

After this, I'm certain we are taking our business elsewhere.

Hopefully we will feel appreciated and important.

If the claim is not finalized by tomorrow, can I request the cancelation of the policy and for all premiums to be refunded in full.

I will sharing this on social media too.