It was a beautiful ride until....

Had I known eaelier that you'd need the essence of a baby's laugh, a tooth of a dragon, a leprachaun's toe nail, some pixie dust and luck in a jar just to get an insurance policy cancelled, I probably would have thought twice before opting to insure with discovery.

Regardless, for anyone that might actually have bias for action to take ownership of this issue. Below is my story.

On the 7th of April I was unfortunately involved in a hit and "run" while on my way to work. Sadly my car was subsequently written off. Claim number ********** concluded 17 April.

The claims process was undeniably stress free and was handled exceptionally. Kudos to Dominic Madlala for such amazing customer service.

From that point there was radio silence from the retentions department regarding the cancellation.

So I went on ahead and sent an email on the 26th of April and inquire on the status. I received the typical automated email with reference number ********** 126.

Relebohile Tsoaeli then rep**** on the 30th indicating that the plan was still active but there was a reference number 190125 to have the plan cancelled. The Retentions department would then advise once the Plan was cancelled.

Come beginning of May, the premium was deducted from my account for a written off car.

Thereafter, Shafick Allow reached to me on the 2nd of May as he was tasked with handling the cancellation and highlighted that there was a system error when attempting a cancellation request and had subsequently logged QC 190723 in this regard with the IT team. Once resolved they would then be able to process a refund.

On the 10th, I reached out for an update, to which Shafick the rep**** on the 13th as he had been OTOO and highlighted that the issue had been escalated to management.

Thursday the 16th I then called as i still had not heard anything from management and the lady i spoke to agreed that this issue had indeed been dragging and that she would personally find out what the hold up was and give me a call to let me know..... I never received the promised call.

So here we are fast approaching the end of May, likely to get another debit order with no clue what is actually happening or when this issue will be resolved.

Hopefully someone within Discovery Insure will be able to deliver results. Until then ... " Dont Stop Believing - Journey " ????