It's the client's fault

The only true measure of how good your insurance is can only be service. I haven't claimed in 12 years and pay my insurance premiums diligently every month. <br> <br> I had an Accidental damage claim and Discovery and their suppliers failed to collect the phone as was arranged last week Friday (February 5th). The details is not as important as the fact that they did not call me. As opposed to try and resolve the problem, the supplier was defended and I am made to feel like I am wrong for saying something about it.<br> <br> Then this morning I raised the issue on Facebook, only to be answered by an arrogant and disrespectful gentleman again making me feel like I am to blame for not being happy with their ******* service.<br> <br> I've already cancelled my policy but my advice is simple: STAY AWAY FROM THIS INSURER. THERE ARE MORE AFFORDABLE PROPER INSURANCE HOUSES OUT THERE.