LP
Lerato P

1 reviews | Active since Jul 2016

19 Jul 2016, 14:10

Issues with debit order for policy

<p>I would like to thank the call centre agent Theo Mokhine who assisted me today in resolving the issue below. Theo is always helpful and polite when he addresses issues.</p> <p> </p> <p> </p> <p>I keep having the same problem every month. Discovery Insure does not debit my account on the date agreed. This is a great inconvinience for me and I need this to be resolved ASAP. For example this month Discovery was supposed to debit my account on 30 June but to date no debit order has taken place.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply19 Jul 2016, 14:50
Official

Thank you for recognizing the great service you received from Theo.

We will ensure that this post is shared with him and his manager.

We have referred the billing issue to our finance team and we will provide feedback in 24 hours.

Regards,

Sakhe

Discovery Insure