Issue with DQ Smartphone Device - No Response / Bad feedback from DI Call Centre

Good day,

First I wait 3 weeks for a reply with 3 follow ups to DI call center for the same issue that the Smartphone device is not connecting or something (sent screenshots to DI) and recording trips. It was replaced not log ago due to the same issue.

After three weeks of constant follow up emails to DI I get a reply (not even a call in three weeks) from Lerato Jc Seshabela to say the technical team says I must update my app.

Really!?!?!?!?! Is this the type if ****ty responses that one get from DI?? My app is always updated! Phone me to get this resolved. I am tired of having to sort out Discovery's issues on their devices of which I pay for an should receive payback for but due to incompetence from DI time and time again, it takes a Hello Peter complaint to sort it out every time as the the Call Center DI is useless!!!

The QA Smartphone device is a Joke! Get it sorted and fixed!

I want feedback asap!