Is Vitality Drive just another ****?

Discovery Insure is not responding, so I'll just be posting my email here and hopefully get a response.

Good day,

We moved over to Discovery Insure the 1st of July and I'm disappointed with the service we've been receiving. Ons the 1st of July my wife and I went with both our cars to Tiger Wheel & Tyre for the pre-inspections and to have the DQ sensors installed. No problems there.

The problem we're having is that our sensors aren't linked according to Discovery. My Kia's sensor connects with my Insure app and records the drive, but the data doesn't transfer to Vitality. My wife's Audi's sensor links to her Insure app, but doesn't record the drive at all. Always shows that her phone isn't connected. There are some recorded drives on strange times of the day and it says her phone wasn't with her during the drive, but it's always with her.

When we both sign in to Discovery on the computer it shows that no sensors have been installed in both cars and that it's going to affect us if something happens and we need to claim.

It's been a week (two weeks now) and not one time have I gotten any answer from Discovery.

Please assist us to have this problem resolved