Is this what new customers can expect?

Having given my money to Discovery Insure for a number of years, I have recently closed my accounts and moved abroad. For the last week, I have made international phone-call after international phone-call to ask for a simple claims history document for my new vehicle insurer. Over a week ago I was told it had been sent to me. Nothing. Escalated. Nothing. Escalated again. Systems were down. Agents confirmed that the document was not leaving their mail servers but that they had logged calls to resolve my issue.

Today the same problem. I have been assured by various agents that they would see my problem through to resolution. Nothing. I have sent emails which, one week down the line, have not even had a response.

Something seems to have gone badly wrong. Discovery was always one company that seemed to have it together. I would have expected a lot more from Discovery Insure for their customers (both past and present)!

This issue is still not resolved. In the meantime, I drive a new vehicle, in a new country, at risk, thanks to Discovery.

If someone cares to help