Is this Mr Gore's standard?

Made contact with them for a quote. This unprofessional consultant calls and we do the quote. The whole tracker story is misrepresented and turns out to be a big schlep in the end. Then I decide yo cancel. In time - way before the debit order is supposed to go off. I follow up, my wife calls a few times. Everybody makes promises. No-one delivers. My money gets taken - even for the tracker that I didn't confirm. A week pass, no-one follows up on any of the promises. Then I get a sms from my bank for an amount paid into my account - less than was deducted and to date the tracker money is not refunded. This has been ongoing since mid January. I gave feedback in your survey, spoke to many consultants, complained, asked for answers, waited for my money... To date this has not been resolved. It's been a month. Where I work we get reprimanded for poor performance and incompetence. Seems at Discovery you get rewarded with all your incentives... I don't expect anyone to follow up on this either. I've gotten used to it. Just thought I'd get it off my chest as I deem this sufficient time for you to have resolved a simple cancellation and refund. Guess not... Please just refund my balance.