J
Jasmine
1 reviews | Active since Mar 2024
20 Feb 2025, 13:37
Is feedback now a dangling carrot?!
Yoh! I've BEEEN waiting for a response! Do you guys know that calling you, its not fun because ALL the information is never on record, only selective ones that's in your favour💔A bit of context...I work nightshift guys, & Whole day yesterday waiting for a response/call, today you decide to call BUT no voicemail?! Guys, do you really think its OK to hold feedback like a dangling carrot huh?? Do you guys also realise that behind every premium is a hard working human being trying their best to sustain that, especially when we are busy life'ng because we have dependents....YOH guys! 😰
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Jasmine's updateReviewer Update
25 Feb 2025, 10:57Why hasn't anyone not come back to me since??!! So I have to use my own airtime following up and still being sent from pillar to post...like I said taking money and insurance premiums one abides, but when disputing even though a premium has been paid NO FOLLOW UPS AT ALL.
Also why is a third party legal person asking about my claim number, and when I called people were clueless why I would receive an email, UNLESS there was a third party claim...right? So what does that tell me as a client, do you guys know what you're doing?
Then when I was holding on for 15 mins get through to claims and I have to repeat myself again...don't you guys think that follow up feedback to a client is necessary especially when there's a dispute??
Also why is a third party legal person asking about my claim number, and when I called people were clueless why I would receive an email, UNLESS there was a third party claim...right? So what does that tell me as a client, do you guys know what you're doing?
Then when I was holding on for 15 mins get through to claims and I have to repeat myself again...don't you guys think that follow up feedback to a client is necessary especially when there's a dispute??
J
Jasmine's update25 Feb 2025, 10:57
Reviewer Update
Why hasn't anyone not come back to me since??!! So I have to use my own airtime following up and still being sent from pillar to post...like I said taking money and insurance premiums one abides, but when disputing even though a premium has been paid NO FOLLOW UPS AT ALL.
Also why is a third party legal person asking about my claim number, and when I called people were clueless why I would receive an email, UNLESS there was a third party claim...right? So what does that tell me as a client, do you guys know what you're doing?
Then when I was holding on for 15 mins get through to claims and I have to repeat myself again...don't you guys think that follow up feedback to a client is necessary especially when there's a dispute??
Also why is a third party legal person asking about my claim number, and when I called people were clueless why I would receive an email, UNLESS there was a third party claim...right? So what does that tell me as a client, do you guys know what you're doing?
Then when I was holding on for 15 mins get through to claims and I have to repeat myself again...don't you guys think that follow up feedback to a client is necessary especially when there's a dispute??