Is Discovery about to close? I see lots op complaints about not being able to reach them by phone or mail and they are not responding to claims or complains. Also not able to provide the additional services you pay for.

I would give less than 1 star to Discovery insure, Collen Baloyi and Gavin

Update on my below mail. Discovery rep**** for a copy and paste mail to say that repairs sometimes take longer. (I bet no one even read my complain, that's why they had to reply in private)

My complain was about paying for a service and not receiving it! I wanted the car rental to be extended as I am paying to have a rental for 30 days!

Went to collect my car on Saturday, didn't take it as there was a few things that wasn't fixed. Discovey didn't even phone to check and see if I got my car and if I am happy with the service provider THEY chose/use.

Discovery sent me a message to say my car was checked out from repairs, when it wasn't, I still don't have a car!

All does not seem to be going well with Discovery, I would think twice before signing up with them. They don't seem to have any staff as you can't reach them anywhere and you'll be paying for services they won't be delivering, they will just take your money and make the rest your problem. You'll be lucky if you receive a copy and paste mail In private. . .

Rather opt for an insurer that values their clients and not just the clients money.

Previous complaint 16 March 2023

The below complaint was sent to discovery this morning, as my experience with their agents, insure deparment and their complaints department have proven that customer care does not exist I have decided to post it here to warn others. Please think twice before joining discovery as they will be quick to sign you up, selling you on services, benifits and rewards. But they won't be there when you need feedback, answers and services you pay for. I wish I checked hellopeter before joining them, as it's clear that each client is just a number and money in their pocket.

Here is my last mail to them, still no call back. . .

I would like to express my disappointment and upset regarding discovery, your system and staff.

On 13 February I was involved in an accident with a delivery bike.

I got a Avis rental on the 14th of Feb at 13h00.

I pay extra for extended car rental of 30 days.

On Saturday I requested an extension on the rental as it would only have been 28 days on Monday and I really needed a car.

I didn't get any feedback on Monday, I mailed collen Baloyi multiple times, I mailed Gavin my account manager, I mailed discovery insure. We phoned the number below as seen on Collen's mail, no answer, both my husband and myself phoned discovery being transferred and left on hold until our airtime ran out.

To this day and time, I have not had anyone contact me back on this matter!

The approval on my claim took so long and I had to give the same description of the accident to multiple people, just to relise that somewhere someone got the street name wrong eventhough I have send the correct info on my reports.

I got a call from the place where my car is being repaired to notify me of discovery approving pirate parts, I had lots of questions about this and mailed collen for feedback and answers, I received no feedback. . .

They only started with stripping and repairs last week! Almost a month after my accident. I have a Job and kids that need to get around and it really was important to not have to worry about transport, but is clear that no one at Discovery cares about their clients. Everyone is just a number.

I have my life insurance, my home insurance, car insurance, vitality client and recently got a bank account at Discovery, but after this I am really questioning my choices as assistance and help is not available when needed as promised by Discovery.

I use to recommend discovery and speak very high of everything you offer, but little did I know that the most important part. . . Customer service and aftercare are none existing.

Regards, Angelique

My reply to Discovery's copy and paste private mail.

Thank you for your response, but please note that my complain is mainly about the lack of response or being able to reach discovery.

I contacted *********** via mail and the number provided on his mails, ***********, ***********, +**********1(transfered and no one picked up 8 mins) and phoned again no one picked up 9 mins.

I send a mail to *********** this morning with no reply.

Only after I go to hellopeter did I get a reply not even addressing the actual problem.

Never got any reply to this!