Invisible woman

The following email was sent today. "Natasja,

The Discovery Call Centre advised me that Thandeka reports to you. Hopefully this is correct, as I am completely dissatisfied with the lack of any kind of response from her regarding this claim. None of my emails either to her or ***, are answered. I have called countless times to speak to, only to be told she is unavailable.

Today, I made four calls to the Call Centre, all of which were terminated by the consultant. Finally I got hold of Katlego, who is the only person who actually helped!

Please can you advise why Discovery’s service is so bad? Can you also advise me by return email, what the status is of my claim?

I do have your phone number, so, should I not hear back from you today, I shall call you tomorrow.

Oh, and by the way, we have a heavy hailstorm here as I am writing this, which has further damaged the umbrella, which is the subject of my claim."