SG
Santjie G
1 reviews | Active since Dec 2019
19 Dec 2019, 14:06
INURANCE
Discovery incorrectly used a wrong surname of my son which was on their system A LONG LONG TIME AGO !!! wHEN WE JOINED discovery insure the incorrect surname was used. I had to phone numerous times to get it fixed !! This mistake is also affecting he vitality drive !! So they have to merge the 2 names of my son which is actually 1 person. Then the worst is - THEY DEDUCTED MONEY OFF MY ACCOUNT because they fixed it !!!! i HAVE TO PAY FOR THEIR MISTAKES !!!
REALLY - i HAVE ONLY BEEN WITH DISCOVERY INSURE FOR 2 AND 1/2 Months and had to spend alot of money on phone calls and drive problems. VERY VERY DISAPPOINTED !!!
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Discovery Insure's replyOfficial
19 Dec 2019, 14:53Good day Santjie
Thank you for raising your concerns.
We have since learnt that the query has been taken up with the relevant team for a resolution. We are pending the outcome.
We apologise for any inconvenience that may have been caused.
More information will be communicated to you directly
Regards
Discovery Insure
Thank you for raising your concerns.
We have since learnt that the query has been taken up with the relevant team for a resolution. We are pending the outcome.
We apologise for any inconvenience that may have been caused.
More information will be communicated to you directly
Regards
Discovery Insure
Best regards,
Discovery Insure's reply19 Dec 2019, 14:53
Official
Good day Santjie
Thank you for raising your concerns.
We have since learnt that the query has been taken up with the relevant team for a resolution. We are pending the outcome.
We apologise for any inconvenience that may have been caused.
More information will be communicated to you directly
Regards
Discovery Insure
Thank you for raising your concerns.
We have since learnt that the query has been taken up with the relevant team for a resolution. We are pending the outcome.
We apologise for any inconvenience that may have been caused.
More information will be communicated to you directly
Regards
Discovery Insure
Best regards,