Internal assessor shows what good service can be

After a rocky start, with the call center environment, where i was transferred, reassigned and seemingly forgotten about, Discovery finally sent out a internal assessor re a building claim, things took a good turn. Adele kept to her word, provided feedback, even when there was nothing new to report and went the extra mile in getting things on track. I wish i could have had positive things to say re the rest of my dealings, but at least she shows what can be achieved by putting the client first. Thank You