Insurer not putting me back in the position I was at before the incident.

I have put my claim 28 January after my son was ****** at gun point and the two guys who ****** him took his cellphones, laptop, hard drive, Tablet his bag do clothes and money he had on home. I then did the logical thing and put my claim through and after the back and forth of e mails of then requesting necessary infoation it was authorized on the 12 February the claim was authorized. My son owned dual Sim phones they delivered single sim phones. I started again to write mails back the people who helped me initially with no response whatsoever ever since till today. I write e mails and even call them from my cellphone on *** and there is no day where I was to hold for less than 20 minutes and evertime you speak to a different t consultant. So you have to recite the story every time you call. I wrote emails to Simphiwe Mkhize my claim administrator with no response. Then I sent to my my assessor Toko Morakile and no response. Then it was Palesa Kekana who was my claim administrator and she also no response to me. The service provider J Cell cannot do anything because they were only following what Discovery had requested them to do. My son must now go back to the university and he does not have a phone because we have been waiting for more than a month now.I had to even tell them to remove a broker Nicholas I had because he was no help whatsoever. He was taking side with Discovery.