INSURER LIES TO THEIR CLIENTS

I am disgusted with the lack of service delivery I am getting from Discovery insure. On the 16th of December we had an accident whilst on holiday in Cape Town and because all the repair centres we already closed, we knew the vehicle would only be attended to in January. I then called the very next day to the special claims department to ask what would happen with our vehicle as we were due back in JHB on the 3rd of January for school and work, and I was informed that the vehicle would be towed back to JHB. On the 2nd occasion, when I called the same department, to arrange a courtesy vehicle for JHB as we would be returning the 1st one at the airport, I asked again for the 2nd time for confirmation on what would happen with our vehicle and was informed, once again that the vehicle would be towed back to JHB. These calls are recorded by the way. Today, 25/01/22, when I received feedback from the panel beaters that my vehicle was ready for collection, I called into discovery to now hold them to their promise, only to be told that this was not correct and they can only arrange airfare and I must drive my own vehicle back. I then asked to speak to someone in authority as I was told TWICE that this was the promise from their side. I was put on hold for over 30 minutes and no one came back to me until the call eventually cut, I then called the claims department back, only to be put on hold for a 2nd time and then told after a few minutes that there was no manager available to take my call, they are all in meetings. An organization as large as discovery has NO MANAGER, ANYWHERE IN THE WHOLE BUILDING to take my call, yeah right!! I then insisted they pull one out of a meeting and tell them that this matter is urgent, only for the snooty agent to tell me that she will NOT BE DOING THAT, I then said, you need to get someone to assist me now as I refuse to be **** to and be expected to take it lying down, I am now back on hold, with no end in sight, it's been a further 21 minutes and counting. This by the way is NOT THE FIRST INCIDENT OF FALSE PROMISES MADE BY THE CLAIMS DEPARTMENT, last year my broker had to intervene as there was also false information given to me. I am cancelling ALL MY POLICIES WITH DISCOVERY BECAUSE ALL THEY DO IS LIE, AND BEST BELIEVE ME I AM TAKING THIS TO THE OMBUDSMAN, THEY NEED TO BE BROUGHT TO JUSTICE FOR MISLEADING A CLIENT.