'Insured' of a lot of frustration because you can't solve a simple issue?!

I've had an outstanding query with you since 13 Sep for an issue with Eyegym DQ points not being app**** from 28 Aug. ref ********** 622. Since then you haven't updated the dashboard (it's STILL showing August and we're almost at the end of October) nor have you sent the performance email for Sep nor have you paid the cashback amount. It's ridiculous that I've had to call in to the call centre numerous times where there is a robotic response that it is a "system issue" and "we haven't received any feedback from the Systems Team". GO AND GET FEEDBAC****!

Here are the names and references you need for the complaint I'm now laying. Perhaps it will get some attention??

I called in at 08:24 on 23 October 2018 and spoke to Neo Mutlwa. He couldn't help, and said he would get either Verosh or Thandi (his supervisors) to call be back by 10:00 today. It's now after 11:00 and no one has called me. So on Neo's recommendation, of laying a complaint through hellopeter, you know how your official complaint.

As a suggestion - go wild offering the Vitality Open to all of South Africa. Just be aware that if that means that your PAYING customers are compromised your cannibalization rate is going to shoot up and I'll be the first to go and get insurance elsewhere.