Insure Point System not working 100%

I am Platinum status now for longer than 1 year. The vitality drive sensor does not record each and every trip even though all the settings on my phone are enabled. I travel a lot for my work, one week it shows 100%, two weeks later, same route, it shows uncovered trip… Spoke to them how many times, but never give me the right answer, in this process I’m losing a lot of points every week. The google earth that they are using is not correct, between Hendrina Power station and Hendrina, there is now a double road and speed limit is increased to 120km ph, but if you drive 120km, they deduct points for speeding. It tells me trip in progress while I am driving, but the results hardly show up on the dashboard. It will show perfect day score 25 points, next day it will show 0… cause of uncovered trips. Very disappointing experience thus far, and will not recommend to anybody.