FS
Faranaaz S
1 reviews | Active since Feb 2017
06 Oct 2025, 07:53
Insure act
I recently took up car insurance with discovery and they debited for insurance act that I did not agree to. They are now sending me emails that my account might be suspended when the instalment amount was available to be deducted but they deducted insure act instead.
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Replies (2)
Discovery Insure's replyOfficial
06 Oct 2025, 08:12Hi Faranaaz
Thank you for bringing this to our attention. To assist you further and investigate the matter, could you please provide us with your policy number or ID number? Once we have this information, we will be able to look into the issue and work towards a resolution.
We appreciate your patience and look forward to your response.
Regards
Discovery Insure
Thank you for bringing this to our attention. To assist you further and investigate the matter, could you please provide us with your policy number or ID number? Once we have this information, we will be able to look into the issue and work towards a resolution.
We appreciate your patience and look forward to your response.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply06 Oct 2025, 08:12
Official
Hi Faranaaz
Thank you for bringing this to our attention. To assist you further and investigate the matter, could you please provide us with your policy number or ID number? Once we have this information, we will be able to look into the issue and work towards a resolution.
We appreciate your patience and look forward to your response.
Regards
Discovery Insure
Thank you for bringing this to our attention. To assist you further and investigate the matter, could you please provide us with your policy number or ID number? Once we have this information, we will be able to look into the issue and work towards a resolution.
We appreciate your patience and look forward to your response.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
08 Oct 2025, 10:50Hi Faranaaz
Thank you for bringing this to our attention. After reviewing your account, we confirm that the R195 debited was a once-off activation fee for the Vitality Drive program, which allows you to enjoy fuel rewards and other benefits.
We sincerely apologize for any confusion or lack of clarity regarding this charge. Our goal is to provide transparent and excellent service to all our clients, and we regret any inconvenience caused.
Regards
Discovery Insure
Thank you for bringing this to our attention. After reviewing your account, we confirm that the R195 debited was a once-off activation fee for the Vitality Drive program, which allows you to enjoy fuel rewards and other benefits.
We sincerely apologize for any confusion or lack of clarity regarding this charge. Our goal is to provide transparent and excellent service to all our clients, and we regret any inconvenience caused.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply08 Oct 2025, 10:50
Official
Hi Faranaaz
Thank you for bringing this to our attention. After reviewing your account, we confirm that the R195 debited was a once-off activation fee for the Vitality Drive program, which allows you to enjoy fuel rewards and other benefits.
We sincerely apologize for any confusion or lack of clarity regarding this charge. Our goal is to provide transparent and excellent service to all our clients, and we regret any inconvenience caused.
Regards
Discovery Insure
Thank you for bringing this to our attention. After reviewing your account, we confirm that the R195 debited was a once-off activation fee for the Vitality Drive program, which allows you to enjoy fuel rewards and other benefits.
We sincerely apologize for any confusion or lack of clarity regarding this charge. Our goal is to provide transparent and excellent service to all our clients, and we regret any inconvenience caused.
Regards
Discovery Insure
Best regards,