SG
Sean G

1 reviews | Active since Jul 2012

30 Jun 2015, 10:03

Insurance Premium update

Recently, I've reviewed my insurance premium at Discovery Insure, and found that my premium is quite high against other insurers. <br> <br> I contacted the online mailing address to query my premium, and after a day or two, I received notification that my premium was lowered. This was good news, though it was lowered by a very low figure.<br> <br> I reached out again yesterday to query this further, as looking at basic examples and from chatting with some friends I did feel that I'm paying quite an extravagant amount for my car's premium.<br> <br> I received a mail this morning though, indicating that my premium could only be lowered once a year or reviewed once a year. Now this is understandable, but what is really frustrating is that the premium was lowered without first contacting me or even asking whether this new revised premium is acceptable to me. I have my main portfolio with Discovery, and as a client with I would think overall good records, a call to discuss further, before adjusting a premium that I would still not be happy with is not all to acceptable to me.<br> <br> Is there no way that this can be looked into further, rather than sending a mail saying nothing more can be done?<br> <br> Sean

0
Replies (1)
Discovery Insure
Discovery Insure's reply30 Jun 2015, 11:40
Official
Hello SeaniGee,

We apologize for granting you the discount without calling to discuss.

Please be advised that you were granted the max discount applicable on your policy. We are happy to renegotiate your premium again next year as per email you received this morning.

Regards
Thabani