Insurance premium recalculation

<p>I was initially unimpressed by the blanket increase Discovery Insure locked in with their annual increase for a few reasons.</p> <p> </p> <p>1. They didnt take into effect that one of my vehicles was only added in 4 months ago and cant warrant a 13% increase already</p> <p>2. they took the US to Rand rate as a reason for increasing the premiums due to the increase from 2015 to 2016 and that the service centres and repair agents havend decreased pricing with the improved Rand strenght of 22% from Jan 2016 to Jan 2017. This should become the onus of the insurance company to pressurise the repair centres to amend their pricing as opposed to just increasing the end consumers pricing.</p> <p> </p> <p>With this information given back to Discovery - they have revised my premium, they have not increased the new car that was included recently and took a much more inflation linked increase to the other vehicle.</p> <p> </p> <p>It is frustrating that we have to go through these steps in the first place, but I do appreciate being able to open dialogue with Discovery Insure to create reasonable increase decisions. (A lot of extra work for everyone though)</p> <p> </p> <p>I dealt with Walter Mogale, who was a pleasure to interact with and I am happy with the end resolution, which was lower than what I had even suggested as a re****ion from my end. I am not naive to the fact that things increase year on year, the way these costs increase is important and impacts us all in the long run. The matter was dealt with in a pleasing timeline and did not take up a lot of my time either.</p> <p> </p> <p>I am claim free and accident free in 16 years of driving, albeit only on South African comprehensive insurances for 3 years I think. </p> <p> </p> <p>The abilit to open dialogue is great and I look forward to incorporating more cover (household etc) in the future, the Discovery policies I have do all link up rather well.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Mark</p>